- In each of the past five financial years, what has been the total number of cases heard in the New South Wales Civil and Administrative Tribunal (NCAT) lodged by retirement village residents against retirement village operators (as at 16 October 2019)?
- Of these cases, how many have found in favour of residents?
- In each of the past five financial years, what has been the total number of mediations by the Office of Fair Trading between retirement village residents and retirement village operators (as at 16 October 2019)?
- Of these cases, how many have found in favour of residents?
- What resources and support is available to residents in these circumstances?